With the set-up of a local repair centre in Malaysia, Automatik Plastics Machinery has made it easier for customers in Southeast Asia. The facility is in addition to those successfully run in Switzerland, Germany, the US and China.

The new pump repair facility in Kuala Lumpur marks a further step in the integration of the facilities of Maag and Automatik. The firm says that the expanded services and the strategic location within the region will offer benefits to both Maag and its Asian customers in terms of speed, cost and streamlined order handling.

“Our customers naturally require quicker repair times and ways to optimise their financials, it was then only a logical step to combine the pump repair service with an existing rotor sharpening centre in Kuala Lumpur,” says Thomas Willemsen, Director of After Sales at Maag. “With the available space and the technical infrastructure at our disposal, the Automatik workshop in Malaysia is a superb addition to our existing pump repair facilities in China, Europe and the US. Quality remains our focus, be it on the rotor repair side or the pump repair side. We highly believe that this move will help our customers by giving them an edge in their own competitive environment.”

Relying upon its expertly trained Kuala Lumpur repair team, the company can now also guarantee fast pump repair and servicing in the region. “The first repair orders have already been completed with enthusiastic customer feedback,” explains Seah Poh Siang, Maag Pump Systems’ Singapore Branch Manager. Given this initial success and the growing market for pump repair and service requests, plans are already underway to further broaden the service organisation’s activities in Asia. With this newest addition to their pump repair and rotor sharpening facility portfolio, Maag and Automatik continue to operate the largest service network in their respective geographical markets.

(PRA)

Electronic Editions 2012